Frequently Asked Questions (FAQ’s)
If I place an on-line order, will I still receive my loyalty points and discounts?
Absolutely! Every sale/delivery is tied to a customer profile if you want it to be. Participation in the Loyalty Program is, of course, voluntary.
What Should I Expect When Receiving a Delivery?
If you have called the store directly or placed an order through our website, you can expect the following:
- Your order will arrive within 60 minutes
- Delivery orders must be signed for by someone 21 years or older with a valid state issued identification. In addition, State law requires that we record this data and that of the person placing the order, to comply with Licensing requirements. Please have your ID ready at the door.
- Your credit card receipt will need a signature & has a place to leave a tip for your driver, if you choose. All tips go directly to the person delivering your order!
Do you Carry Kegs?
We do not stock kegs, however, we can usually get them the next day if the order is placed Monday-Friday.
Does my Keg Rental Include a Tap?
No, tap rental is separate. We do not charge a rental fee if you buy a keg from us, however, we do charge a tap deposit that is 100% refundable with your receipt and original form of payment to credit the refund back to.
Do you Ship Alcohol?
No, I’m sorry we cannot ship alcohol per the Colorado Liquor Code.
What is your Store Return Policy?
°Brix is pleased to accept returns for an exchange on the same day of purchase AND with a receipt.
Opened products cannot be returned or exchanged.
If I am in the Loyalty Program, do you Share my Information with Others?
We do not share or sell information regarding purchase history, name, email, phone number or other information pertaining to any individual customer.
Do you give Military Discounts?
Yes! We do give a 10% Military Discount to military personnel in uniform or with a valid Military ID.
Do you ever have Sales or Promotions?
Yes! Everyday of the week! Like us on Facebook or Follow on Instagram to receive notifications.
Can I Return the Extra Alcohol from My Event?
Yes. Unused merchandise, from your event, is eligible for return within 48 hours of the event and when the product is in its original packaging, unopened, and labels in new or same as condition. There are no refunds on Keg Beer.
A 10% re-stocking fee is charged, upon the return of merchandise, unless you made your purchase based off written recommendation from our Event Staff. Special request items are not eligible for return. Keg Shell, Keg Tap and Barrel/Tub deposits are fully refundable.
I Couldn’t Find the Item I was Looking for. Can you Special Order It?
Yes! We love bringing in and finding new products!
Leave your name, phone and the requested item with a Team Member. It will be given to our Buyer, Andrew. He works feverishly to find what you are looking for and will contact you when it comes in.
Occasionally, products are not available in Colorado for distribution, cannot ever be sold here or may not have plans to distribute to our corner of the U.S. Either way, Andrew will be in contact with his findings.
Do you price-match?
No, I’m sorry we don’t. We are a locally-owned, family-run business, about 1/4 the size of a big box liquor store, leaving less room to store large quantities to afford price-matching.
Many times, if we price-matched, we would be selling it for less than we actually paid. However, we do pride ourselves on finding unique products and we are often told we “have an awesome selection.”
Do you accept competitors coupons?
Absolutely! We will honor them up to 12% off.
Collection of Information
This website collects various types of information, such as: Voluntarily provided information which may include your name, address, email address, billing and/or credit card information etc., which may be used when you purchase products and/or services and to deliver the services you have requested.
Please rest assured that this site shall only collect personal information that you knowingly and willingly provide by way of surveys, completed membership forms, and emails. It is the intent of this site to use personal information only for the purpose for which it was requested and any additional uses specifically provided on this site.
°Brix Wine and Spirits, LLC may have the occasion to collect anonymous demographic information, such as age, gender, household income, political affiliation, race and religion at a later time.
It is highly recommended and suggested that you review the privacy policies and statements of any website you choose to use or frequent as a means to better understand the way in which other websites garner, make use of and share information collected.
Use of Information Collected
°Brix Wine and Spirits, LLC may collect and may make use of personal information to assist in the operation of our website and to ensure delivery of the services you need and request. At times, we may find it necessary to use personally identifiable information as a means to keep you informed of other possible products and/or services that may be available to you from www.brixwineandspirits.com . Brix Wine and Spirits, LLC may also be in contact with you with regards to completing surveys and/or research questionnaires related to your opinion of current or potential future services that may be offered.
°Brix Wine and Spirits, LLC does not now, nor will it in the future, sell, rent or lease any of our customer lists and/or names to any third parties.
°Brix Wine and Spirits, LLC may disclose your personal information, without prior notice to you, only if required to do so in accordance with applicable laws and/or in a good faith belief that such action is deemed necessary or is required in an effort to:
- Remain in conformance with any decrees, laws and/or statutes or in an effort to comply with any process which may be served upon °Brix Wine and Spirits, LLC and/or our website;
- Maintain, safeguard and/or preserve all the rights and/or property of °Brix Wine and Spirits, LLC; and
- Perform under demanding conditions in an effort to safeguard the personal safety of users of www.brixwineandspirits.com and/or the general public.
°Brix Wine and Spirits, LLC does not knowingly collect personal identifiable information from anyone under the age of twenty-one (21). If it is determined that such information has been inadvertently collected on anyone under the age of twenty-one (21), we shall immediately take the necessary steps to ensure that such information is deleted from our system’s database. Anyone under the age of twenty-one (21), is prohibited by law from using this website.
Unsubscribe or Opt-Out
All users and/or visitors to our website have the option to discontinue receiving communication from us and/or reserve the right to discontinue receiving communications by way of email or newsletters. To discontinue or unsubscribe to our website please send an email that you wish to unsubscribe to firstname.lastname@example.org. If you wish to unsubscribe or opt-out from any third-party websites, you must go to that specific website to unsubscribe and/or opt-out.
Links to Other Web Sites
°Brix Wine and Spirits, LLC shall endeavor and shall take every precaution to maintain adequate physical, procedural and technical security with respect to our offices and information storage facilities so as to prevent any loss, misuse, unauthorized access, disclosure or modification of the user’s personal information under our control.
T h e company also uses Secure Socket Layer (SSL) for authentication and private communications in an effort to build users’ trust and confidence in the internet and website use by providing simple and secure access and communication of credit card and personal information. In addition, °Brix Wine and Spirits, LLC is a licensee of TRUSTe. The website is also secured by VeriSign.
Acceptance of Terms
How to Contact Us
Telephone Number: 970-619-8485
°Brix Wine and Spirits, LLC
6130 East Crossroads Boulevard Loveland, Colorado 80538